Native Microsoft Outlook Configuration Guide
============================================

////

    This file is part of the SOGo project.

    See SOGo Native Microsoft Outlook Configuration-docinfo.xml for
    authors, copyright and license information.

////

include::includes/global-attributes.asciidoc[]

About this Guide
----------------

This guide will walk you through the installation and configuration of
the native Microsoft Outlook compatibility layer SOGo offers.

Prior going over this guide, you should have a working SOGo
installation. Please refer to the _SOGo Installation and Configuration
Guide_ for more information on installing and configuring SOGo.

This guide also includes instructions for configuring Microsoft Outlook
with SOGo.

The instructions are based on version {release_version} of SOGo.

The latest version of this guide is available
at http://www.sogo.nu/downloads/documentation.html.

Introduction
------------

SOGo is a free and modern scalable groupware server. It offers shared
calendars, address books, and emails through your favourite Web browser
and by using a native client such as Mozilla Thunderbird and Lightning.

SOGo is standard-compliant. It supports CalDAV, CardDAV, GroupDAV, iMIP
and iTIP and reuses existing IMAP, SMTP and database servers — making
the solution easy to deploy and interoperable with many applications.

SOGo features:

* Scalable architecture suitable for deployments from dozen to many
thousand users
* Rich Web-based interface that shares the look and feel, the features
and the data of Mozilla Thunderbird and Lightning
* Improved integration with Mozilla Thunderbird and Lightning by using
the SOGo Connector and the SOGo Integrator
* Native compatibility for Microsoft Outlook 2003, 2007, 2010, and 2013
* Two-way synchronization support with any Microsoft ActiveSync-capable
device, and Outlook 2013

SOGo is developed by a community of developers located mainly in North
America and Europe. More information can be found
on http://www.sogo.nu/.

Architecture
------------

The following diagram demonstrates the architecture of the native
Outlook compatibility layer of SOGo.

image::images/openchange.png[]

With Samba 4 and OpenChange, Microsoft Outlook clients can communicate
natively with SOGo using the Microsoft Exchange protocol, without
requiring costly and hard-to-maintain third-party MAPI connectors for
Microsoft Outlook.

Requirements
------------

Organizations generally have solutions to authenticate users such as
LDAP servers or Microsoft Active Directory servers.

The solution being used will influence how users are provisioned in
Samba 4, a key component for native Outlook compatibility in SOGo.

LDAP Server
~~~~~~~~~~~

If your organization uses a LDAP server such OpenLDAP, Novell
eDirectory, Apache Directory or any other solution, you must use
Samba 4's internal directory server and synchronize the data between
both.

Synchronization scripts are not provided and unless you have clear-text
passwords of your existing users, they will have to be changed during
your initial synchronization so that your LDAP's server passwords are
identical to the ones from Samba 4.

Any modifications to your existing LDAP server (password change, user
addition or deletion, etc.) will have to be replicated to Samba 4's
internal directory server.

Note that if you install Samba 4 on a server that is already running a
LDAP service, you will have to change to TCP port on which your LDAP
server listens to. Samba 4 will use the TCP port 389 and it can't be
changed.

For example, with OpenLDAP, you can use the `-h` parameter for `slapd`
to make it listen on an other TCP port.

Microsoft Active Directory
~~~~~~~~~~~~~~~~~~~~~~~~~~

If your organization uses Microsoft Active Directory, Samba 4 will need
to be joined to your Active Directory domain, as a DC.

Samba 4 will be able to reuse all the information contained in Microsoft
Active Directory and no synchronization process needs to be put in place
as information will get replicated to Samba 4 automatically.

For more information on joining Samba 4 to an existing Microsoft Active
Directory domain, please refer to the Samba 4 documentation available at
the following URL:

http://wiki.samba.org/index.php/Samba4

More specifically, have a look at the `samba-tool domain join` command.
Note that joining Samba 4 to your Active Directory domain as a member
will currently not work. An authentication bug is present in Samba 4
which then prevents all Outlook users to successfully authenticate
through Samba 4. This issue has been reported to the Samba team and is
being worked on.

Other or No Solution
~~~~~~~~~~~~~~~~~~~~

If your organization neither uses a LDAP server or Microsoft Active
Directory, you can start using Samba 4 as your directory server.

Samba 4's directory can be queried over LDAP just like Microsoft Active
Directory and can also serve as a domain controller for Windows-based
environments.

For example, SOGo can very well use Samba 4's built-in directory server
to authenticate users. A SOGoUserSources entry to achieve this wold look
like this:

----
su – sogo
defaults write sogod SOGoUserSources '(
    {
        CNFieldName = displayName;
        IDFieldName = cn;
        UIDFieldName = sAMAccountName;
        baseDN = "cn=Users,dc=example,dc=com";
        bindDN = "cn=Administrator,cn=Users,dc=example,dc=com";
        bindFields = (
            sAMAccountName
        );
        bindPassword = "%1OpenChange";
        canAuthenticate = YES;
        displayName = "Shared Addresses";
        hostname = "127.0.0.1";
        id = samba;
        isAddressBook = YES;
        port = 389;
    }
)'
----

Please refer to the _SOGo Installation and Configuration Guide_ for more
information regarding `SOGoUserSources`.

IMAP Server and Trust
~~~~~~~~~~~~~~~~~~~~~

An IMAP server supporting the ACL, UIDPLUS and QRESYNC IMAP extensions
is required, such as Cyrus IMAP version 2.4 or later, or Dovecot version
2.1 or later. If your current IMAP server does not support these
extensions, you can use Dovecot's proxying capabilities. The follow
configuration example makes Dovecot proxy all IMAP request to an
existing server:

----
auth_mechanisms = plain login
imapc_host = inverse.ca
imapc_port = 993
imapc_ssl = imaps
imapc_ssl_verify = no
mail_gid = imapproxy
mail_home = /home/imapproxy/%u
mail_location = imapc:~/imapc
mail_uid = imapproxy
passdb {
  args = host=inverse.ca ssl=imaps port=993 ssl_ca_dir=/etc/pki/tls/certs
  default_fields = userdb_imapc_user=%u userdb_imapc_password=%w
  driver = imap
}
protocols = imap
ssl = no
userdb {
  driver = prefetch
}
----

SOGo would then be configured to use Dovecot's proxy as the IMAP server.

Moreover, the authentication mode in use by Windows with Samba and
Exchange servers prevent the backend from knowing the real password
being used by the user. This implies that the IMAP server must accept
any passwords from the host on which Samba is running.

To accomplish this with Cyrus IMAP Server, set `sasl_pwcheck_method`
to `alwaystrue` in `/etc/imapd.conf`. You should restrain this to
an `imapd` instance dedicated to SOGo.

For Dovecot, use an authentication source similar to:

----
passdb {
  driver = static
  args = nopassword=y allow_nets=127.0.0.1/32
}
----

You should also make sure that you restrain this only to the SOGo
processes.

For any other IMAP server, refer to the product's documentation. If such
capability is not offered, you can alternatively define the cleartext
password for each user. Please refer to the _Adding Users_ section from
this document.

Installation
------------

This section will guide you through the installation of the native
Microsoft Outlook compatibility layer SOGo offers.

Red Hat Enterprise Linux v6 x86_64
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

If you are using Red Hat Enterprise Linux version 6 x86_64, packages
for Samba 4, OpenChange and SOGo and the SOGo OpenChange backend are
available from SOGo's web site. Please follow the instructions from
http://www.sogo.nu/english/downloads/backend.html.

In order to satisfy certain dependencies, you should also add the EPEL
source corresponding to your distribution and architecture. More
information on this is available here:
http://fedoraproject.org/wiki/EPEL – or more specifically,
http://fedoraproject.org/wiki/EPEL/FAQ#How_can_I_install_the_packages_from_the_EPEL_software_repository.3F.

Once ready, install the OpenChange packages on top of an existing SOGo
installation:

----
yum clean all && yum makecache
yum install samba \ 
            openchange \ 
            sogo-openchange-backend \ 
            openchange-ocsmanager \ 
            openchange-rpcproxy \
            mysql-server \
            MySQL-python
----

Once the packages are installed, refer to the _Configuration_ chapter
from this guide.

[NOTE]
Samba4/OpenChange are not available for now on CentOS 5 i386/x86_64,
and CentOS 7. On Debian-based systems, packages are available only on
the x86_64 platform.

Debian 7 (Wheezy) and Ubuntu 12.04 (Precise Pangolin)
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

SOGo, OpenChange and the SOGo OpenChange backend are now
available from SOGo's web site. Please follow the instructions from
http://www.sogo.nu/english/downloads/backend.html to setup your
apt sources.

On Debian7, for some Samba 4 dependencies, you need to use the
_wheezy-backports_ repository. To do so, create
`/etc/apt/sources.list.d/backports.list` with the following
content:

 deb http://http.debian.net/debian wheezy-backports main

Then install Samba 4 on top of an existing SOGo
installation:

----
apt-get update
apt-get install samba samba-dev
----

Once completed, install the packages related to OpenChange and the SOGo
provider:

----
apt-get install openchangeserver \ 
                sogo-openchange \ 
                openchangeproxy \ 
                python-ocsmanager \
                mysql-server \
                python-mysqldb \
                openchange-ocsmanager \
                openchange-rpcproxy \
                python-sievelib \
                python-spyne \
                python-rpclib
----

Once the packages are installed, refer to the _Configuration_ chapter
from this guide.

[NOTE]
On Ubuntu 12.04, the Samba init scripts need to be modified to
disable the upstart check. For more details, refer to:
https://wiki.samba.org/index.php/Samba4/InitScript


Debian 8 (Jessie) and Ubuntu 14.04 (Trusty Tahr)
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Please follow the instructions from
http://www.sogo.nu/english/downloads/backend.html to setup your
apt sources.

Then install Samba 4 on top of an existing SOGo
installation:

----
apt-get update
apt-get install samba samba-dev
----

Once completed, install the packages related to OpenChange and the SOGo
provider:

----
apt-get install openchangeserver \ 
                sogo-openchange \ 
                openchangeproxy \ 
                python-ocsmanager \
                mysql-server \
                python-mysqldb \
                openchange-ocsmanager \
                openchange-rpcproxy \
                python-sievelib \
                python-spyne \
                python-rpclib
----

Once the packages are installed, refer to the _Configuration_ chapter
from this guide.

[NOTE]
The `ocsmanager.conf` and `rpcproxy.conf` are currently located in
`/etc/apache2/conf.d`. These should be moved to `/etc/apache2/conf-available`.
This is a packaging error that will soon be fixed.

[NOTE]
You might have to adjust the `rpcproxy.conf` configuration file to add the
`Require all granted` permission if you get Apache errors such as
`client denied by server configuration`.

Configuration
-------------

In this section, you'll learn how to configure the native Microsoft
Outlook compatibility layer that SOGo offers.

SOGo Configuration
~~~~~~~~~~~~~~~~~~

First thing to do is to configure SOGo to use your current services,
which are your IMAP, SMTP and SQL database servers. The configuration
instructions for this are available in the SOGo Installation and
Configuration Guide available from http://www.sogo.nu/.

Please refer to that documentation before continuing with the
instructions included in this guide.

Samba 4 Configuration
~~~~~~~~~~~~~~~~~~~~~

Run the following commands as root: 

----
samba-tool domain provision --realm=example.com \
          --domain=OPENCHANGE \
          --adminpass='%1OpenChange' \
          --server-role='domain controller'

samba-tool user setexpiry administrator --noexpiry
----

You might consider changing the realm and domain used, to suit your
enviroment.

You might also have to
remove `/etc/samba/smb.conf` prior running this command.

Add the following parameters to the `[global]` section of the
`/etc/samba/smb.conf` configuration file:

----
### Configuration required by OpenChange server ###
dsdb:schema update allowed = true
dcerpc endpoint servers = epmapper, mapiproxy, dnsserver
dcerpc_mapiproxy:server = true
dcerpc_mapiproxy:interfaces = exchange_emsmdb, exchange_nsp, exchange_ds_rfr
### Configuration required by OpenChange server ###
----

Your Samba 4 configuration file should look like this:

----
# Global parameters
[global]
  server role = active directory domain controller
  workgroup = EXAMPLE
  realm = example.com
  netbios name = sogo
  passdb backend = samba4
  ### Configuration required by OpenChange server ###
  dsdb:schema update allowed = true
  dcerpc endpoint servers = +epmapper, +mapiproxy
  dcerpc_mapiproxy:server = true
  dcerpc_mapiproxy:interfaces = exchange_emsmdb, exchange_nsp, exchange_ds_rfr
  ### Configuration required by OpenChange server ###

[netlogon]
  path = /var/lib/samba/sysvol/example.com/scripts
  read only = No

[sysvol]
  path = /var/lib/samba/sysvol
  read only = No
----

OpenChange Configuration
~~~~~~~~~~~~~~~~~~~~~~~~

OpenChange 2.2 stores its metadata in MySQL so you need to have it installed.

First, create the OpenChange MySQL user:

----
$ mysql -u root -p
mysql> CREATE USER 'openchange-user'@'localhost' IDENTIFIED BY 'openchange$123';
mysql> GRANT ALL PRIVILEGES ON `openchange`.* TO 'openchange-user'@'localhost' WITH GRANT OPTION;
mysql> FLUSH PRIVILEGES;
----

The Samba AD schema needs to be filled with additional object
definitions by running the following commands: 

----
openchange_provision --standalone

NOTE: This operation can take several minutes
[+] Step 1: Register Exchange OIDs
[+] Step 2: Add Exchange attributes to Samba schema
[+] Step 3: Add Exchange auxiliary classes to Samba schema
[+] Step 4: Add Exchange objectCategory to Samba schema
[+] Step 5: Add Exchange containers to Samba schema
[+] Step 6: Add Exchange *sub* containers to Samba schema
[+] Step 7: Add Exchange CfgProtocol subcontainers to Samba schema
[+] Step 8: Add Exchange mailGateway subcontainers to Samba schema
[+] Step 9: Add Exchange classes to Samba schema
[+] Step 10: Add possSuperior attributes to Exchange classes
[+] Step 11: Extend existing Samba classes and attributes
[+] Step 12: Generic Exchange configuration objects
[+] Step 13: Finalize generic Exchange configuration objects
[SUCCESS] Done!
[+] Step 1: Exchange Samba registration
[SUCCESS] Done!
[+] Step 1: Register Exchange Samba as the main server
[SUCCESS] Done!
----

Create the OpenChange database: 

----
openchange_provision --openchangedb --openchangedb-uri 'mysql://openchange-user:openchange$123@localhost/openchange'

Setting up openchange db
[+] Public Folders
===================
	* Public Folder Root                      : 0x0100000000000001 (72057594037927937)
	* IPM_SUBTREE                             : 0x0200000000000001 (144115188075855873)
	* NON_IPM_SUBTREE                         : 0x0300000000000001 (216172782113783809)
	* EFORMS REGISTRY                         : 0x0400000000000001 (288230376151711745)
	* OFFLINE ADDRESS BOOK                    : 0x0500000000000001 (360287970189639681)
	* /o=First Organization/cn=addrlists/cn=oabs/cn=Default Offline Address Book: 0x0600000000000001 (432345564227567617)
	* SCHEDULE+ FREE BUSY                     : 0x0700000000000001 (504403158265495553)
	* EX:/o=first organization/ou=first administrative group: 0x0800000000000001 (576460752303423489)
	* Events Root                             : 0x0900000000000001 (648518346341351425)
----

Finally, modify `/etc/samba/smb.conf` to specify OpenChange connection information
for its indexing database. Add the following at the end of the `[global]` section:

----
mapistore:namedproperties = mysql
namedproperties:mysql_user = openchange-user
namedproperties:mysql_pass = openchange$123
namedproperties:mysql_host = localhost
namedproperties:mysql_db = openchange

mapistore:indexing_backend = mysql://openchange-user:openchange$123@localhost/openchange
mapiproxy:openchangedb = mysql://openchange-user:openchange$123@localhost/openchange
----

On RHEL, make sure SELinux is disabled:

 setenforce 0

Next, you can start Samba using the usual command:

 /etc/init.d/samba start

On upstart-based distributions, use:

 start samba-ad-dc

You can also launch the OpenChange web services:

 /etc/init.d/openchange-ocsmanager start

Apache Configuration for Web Services
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

The OpenChange web services consist of two components:

1. *OCS Manager* which is used for autodiscovery and freebusy lookups on
Outlook 2007 and 2010. This service runs in its own application server
which listens on `127.0.0.1:5000` by default. Apache needs to be
configured to forward certain requests to it to make it accessible from
the outside.
Note that this service *MUST* be accessible over*HTTPS*, otherwise Outlook
won't use it.
2. *RPC Proxy* which is used for RPC over HTTP ("Outlook Anywhere").
This service runs as a WSGI application under apache (mod_wsgi).
While HTTPS is not required to access this service, it is strongly
recommended.

On RHEL-based distributions, the apache configuration required by these
services can be found in `/etc/httpd/conf.d/ocsmanager.conf` and
`/etc/httpd/conf.d/rpcproxy.conf`.

For Debian-based distributions, these files can be found
in `/etc/apache2/conf.d/` or `/etc/apache2/conf-available`.

The configuration requires three Apache modules:  _mod_proxy_,
_mod_proxy_http_ and _mod_wsgi_. These are usually already installed but
might need to be activated on Debian-based installations:

 a2enmod proxy proxy_http wsgi

The OCS Manager and RPC Proxy configuration module can be enabled using:

 a2enconf ocsmanager
 a2enconf rpcproxy

On RHEL-based distributions, make sure the `LoadModule` directive is
uncommented in `/etc/httpd/conf.d/wsgi.conf`.

The _reqtimeout_ apache module is known to cause problems when using the
default configuration shipped with Debian-based systems. On such
distributions, Apache will close (HTTP/1.1 500) any HTTP request for
which the HTTP body hasn't arrived in 10 seconds.

While this is arguably good practice with regular HTTP, it will disrupt
the RPC over HTTP protocol implemented by RPC Proxy: Outlook will
continuously disconnect and reconnect leading to suboptimal performance.

To avoid this problem, use a much higher timeout or disable the module:

 a2dismod reqtimeout

You should now restart the Apache service and make sure it will start on
boot. On RHEL-based distributions, do:

 chkconfig httpd on && /etc/init.d/httpd restart

On Debian-based distributions, do:

 update-rc.d apache2 defaults && /etc/init.d/apache2 restart

Finally, you must adjust the OCS Manager configuration file, which is
located in `/etc/ocsmanager/ocsmanager.ini`. You should enable LDAP-based
authentication in the `main` section and configure it accordingly. You should
also enable rpcproxy. You file should be similar to this one:

----
[DEFAULT]
debug = true
email_to = you@yourdomain.com
smtp_server = localhost
error_email_from = paste@localhost

[main]
auth = ldap
mapistore_root = /var/lib/samba/private
mapistore_data = /var/lib/samba/private/mapistore
debug = yes

[auth:file]

[auth:ldap]
host = ldap://127.0.0.1
port = 389
bind_dn = cn=administrator,cn=Users,dc=example,dc=com
bind_pw = %1OpenChange
basedn = cn=Users,dc=example,dc=com

[auth:single]
username = openchange
password = {SSHA}I6Hy5Wv0wuxyXvMBFWFQDVVN12_CLaX9

[server:main]
use = egg:Paste#http
host = 127.0.0.1
port = 5000
protocol_version = HTTP/1.1

[app:main]
use = egg:ocsmanager
full_stack = true
static_files = true
cache_dir = %(here)s/data
beaker.session.key = ocsmanager
beaker.session.secret = SDyKK3dKyDgW0mlpqttTMGU1f
app_instance_uuid = {ee533ebc-f266-49d1-ae10-d017ee6aa98c}
NTLMAUTHHANDLER_WORKDIR = /var/cache/ntlmauthhandler
SAMBA_HOST = 127.0.0.1

[rpcproxy:ldap]
host = localhost
port = 389
basedn = CN=Users,DC=example,DC=com
set debug = true
----

----
[autodiscover]

[autodiscover:rpcproxy]
enabled = true

[outofoffice]

[outofoffice:file]
sieve_script_path = /var/vmail/$domain/$user/sieve-script
sieve_script_path_mkdir = false

[outofoffice:managesieve]
secret = secret

[loggers]
keys = root

[handlers]
keys = console

[formatters]
keys = generic

[logger_root]
level = INFO
handlers = console

[handler_console]
class = StreamHandler
args = (sys.stderr,)
level = NOTSET
formatter = generic

[formatter_generic]
format = %(asctime)s %(levelname)-5.5s [%(name)s] [%(threadName)s] %(message)s
----

Once completed, start the OCS Manager service:

 /etc/init.d/openchange-ocsmanager start

Name Service Configuration for Web Services
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

The autodiscovery service must be made accessible in order to advertise
the web services provided by OpenChange. This can be done in two ways.

1.  The first is to associate the FQDN `autodiscover.example.com.` with
the machine that hosts Samba 4 / OpenChange, by adding a `CNAME` entry
in your DNS configuration. Note that, instead or changing your DNS
server configuration, you can simply add a similar entry to the _hosts_
file of the Windows machine from where you'll run Outlook, which is
handy for testing purposes.
2.  The second option is to add a `SRV` entry to your DNS configuration
where the `_service` value would be `Autodiscover` and the `_protocol`
would be `_tcp`.

For example:

 _autodiscover._tcp.example.com. IN SRV 0 0 443 sogo.example.com.

Again, the autodiscovery service must be accessible over HTTPS.

Adding Users
------------

Users that wish to connect natively to SOGo must be provisioned in
Samba 4 and in OpenChange – even if they already exist in your current
LDAP or Microsoft Active Directory server.

To add a user, execute the following commands: 

----
# add user to samba
samba-tool domain passwordsettings set --complexity=off
samba-tool domain passwordsettings set --min-pwd-length=1
samba-tool user add <username>
samba-tool user setexpiry <username> --noexpiry
# create user in openchange
openchange_newuser --create <username>
----

If you don't have a trust between your IMAP server and SOGo, you must at
this point set the cleartext password of the newly created user in
`/var/lib/samba/private/mapistore/<username/password`.

This per-user file contains the cleartext password of the user as a
UTF-8 string, on a single line. This password will be used to
authenticate SOGo/OpenChange storage provider to your IMAP server.

Microsoft Outlook Configuration
-------------------------------

To connect Microsoft Outlook, you can either use the IP address of the
server or its DNS name. If you prefer using the DNS name, add an entry
like the following to the `c:\windows\system32\drivers\etc\hosts` file
in order to associate the IP address with the right DNS names:

 192.168.1.1       sogo.example.com autodiscover.example.com

Next, you must configure Microsoft Outlook.

* Open the Control Panel => Mail => Email Accounts.
* Select _Add a new e-mail account_
* Choose _Microsoft Exchange Server_
* Fill the required information. Enter the DNS name or the IP address of
your SOGo server in the _Microsoft Exchange Server_ field
* Leave the _Use Cached Exchange Mode_ checkbox enabled
* Enter your username in the _User Name_ field
* Click on _More Settings_ and ignore the warning, if any, about
Exchange being offline by clicking on Cancel
* From the Security tab, enable Always prompt for user name and password
* From the _Connection_ tab, enable _"Outlook Anywhere"_ if you plan to
use Outlook outside of your LAN. Moreover, click on the _Exchange Proxy
Settings..._ button to enable it for slow and fast networks. Specify
also the host, which should be the same value you specified in the
Microsoft Exchange Server field.
* Finally, click on Check Name and confirm your username and password

Start Microsoft Outlook and enter your username and password. It will
start to synchronize your mailbox. This could take a long time if you
have many emails, events, tasks and contacts. Once this step is
completed, check the autodiscovery service with Outlook 2007 or 2010 by
simultaneously holding the CTRL key on your keyboard and right-clicking
on the Outlook icon in the notification toolbar. A special entry named
"Test E-mail AutoConfiguration..." will appear and will enable you to
check the service.

Known Issues or Limitations
---------------------------

* Make sure you periodically backup all your data regarding SOGo.
* Make sure you have no firewalls activated between your Microsoft
Outlook clients and the SOGo server with Native Outlook Compatibility
module. If you do, use "Outlook Anywhere" to connect Outlook to
SOGo/OpenChange.

Current Limitations
~~~~~~~~~~~~~~~~~~~

The current version of the Native Microsoft Outlook compatibility layer
has some limitations.

Those limitations will be overcome in the upcoming releases. If you are
interested in having those limitations fixed more rapidly, please
contact Inverse by sending an email to support@inverse.ca.

General
^^^^^^^

* If you can't see any email's content with Microsoft Outlook 2007,
install the latest Service Pack available from Microsoft's website for
this specific version. Microsoft Outlook 2007 (12.0.6423.100) SP2 MSO
(12.0.6425.1000) is known to work.
* When you create a new Microsoft Outlook profile, not all folders might
be synchronized during the first start. Simply select the appropriate
folder and click "Send and Receive". Synchronizing a folder may take
some time. For example, a folder with 1000 email messages might take
around 5 minutes based on the underlying hardware.
* Errors when synchronizing the "Offline Address Book" are normal and
can be ignored for now. This feature is currently not supported.
* If you face strange issues from Microsoft Outlook, you might want to
remove any data associated with the user from the SOGo server and
recreate a Microsoft Outlook profile.
To remove any data associated to a user, use
the `openchange_user_cleanup` script distributed with SOGo. The script
can be found in `/usr/share/doc/sogo/` (`/usr/share/sogo-VERSION/` on
RHEL).
To reset a user, run the script as root:
`python openchange_user_cleanup username`. See the usage output for additional options.
* The "Out of Office Assistant" will not currently work. This feature
has not been implemented.
* Creating folders below INBOX (when not normally permitted by the IMAP
server), below the Personal Calendar or Personal Address Book will work
in Outlook cached mode but the server-side operation will fail and these
folders will never be created. Potentially data loss can occur if the
Outlook profile is destroyed. If you wan to create additional top-level
mail folders, calendars or address books, open Outlook's folder list,
select the top level node (usually, "email@example.com") and choose "New
Folder..." from the contextual menu. Choose the relevant item types.

Mail
^^^^

* Sharing mail folders is not supported.
* To avoid possibly lossy conversion from RTF to HTML, Outlook should be
configured to send all mails as HTML (or plaintext) instead of _Outlook
Rich Text Format_.

Calendar
^^^^^^^^

* Labels will not work.
* It might be impossible to view event details from a shared calendar.
This issue is being worked on.

Tasks
^^^^^

* Tasks with start/due dates created from Outlook might not appear
correctly in SOGo due to a timezone issue.
* Reminders are not yet supported.
* Assigning tasks will not work.

Contacts
^^^^^^^^

* Categories will not work.
* Distribution lists will not work.
* Under Microsoft Outlook 2010, the special folder "Suggested Contacts"
will not work.
* The "Offline Address Book" will not work. This feature is not yet
supported.

Notes
^^^^^

* Notes are not synchronized in any ways with SOGo. The current version
of SOGo lacks support for notes.

If you notice anything else, please send contact Inverse by sending an
email to support@inverse.ca.

include::includes/additional-info.asciidoc[]

include::includes/commercial-support.asciidoc[]
